> For the complete documentation index, see [llms.txt](https://docs.mobb.ai/mobb-user-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mobb.ai/mobb-user-docs/common-troubleshooting-scenarios.md).

# Common Troubleshooting Scenarios

This is a searchable knowledge base of the issues customers run into most often. Each scenario has its own page, written as **Symptom → Likely cause → Resolution**. Use the docs search bar (or your browser's find) to jump to your error message or symptom.

If you can't find your issue here, or a resolution doesn't work, contact us at <support@mobb.ai>.

## Broker & Tokens

* [Expired broker token](/mobb-user-docs/common-troubleshooting-scenarios/broker-token-expired.md)
* [Rotated token but still failing](/mobb-user-docs/common-troubleshooting-scenarios/broker-rotated-still-failing.md)
* [Broker can't reach the SCM](/mobb-user-docs/common-troubleshooting-scenarios/broker-cannot-reach-scm.md)
* [SCM or broker URL changed](/mobb-user-docs/common-troubleshooting-scenarios/broker-scm-url-changed.md)

## SCM Connection

* [Authorization error on connect](/mobb-user-docs/common-troubleshooting-scenarios/scm-authorization-error.md)
* [Missing repositories after connecting](/mobb-user-docs/common-troubleshooting-scenarios/scm-missing-repositories.md)
* [No on-prem PAT connect option](/mobb-user-docs/common-troubleshooting-scenarios/scm-no-onprem-pat-option.md)
* ["Could not connect to the server"](/mobb-user-docs/common-troubleshooting-scenarios/scm-could-not-connect.md)
* [Azure DevOps OAuth won't complete](/mobb-user-docs/common-troubleshooting-scenarios/scm-ado-oauth-toggle.md)

## Scanning & Upload

* [Analysis doesn't start after upload](/mobb-user-docs/common-troubleshooting-scenarios/scan-analysis-not-starting.md)
* [Large report file won't upload](/mobb-user-docs/common-troubleshooting-scenarios/scan-large-file-upload.md)
* [Upload fails due to file name](/mobb-user-docs/common-troubleshooting-scenarios/scan-filename-issue.md)
* [Scan or analysis times out](/mobb-user-docs/common-troubleshooting-scenarios/scan-timeout.md)
* [Mobb says my report is invalid](/mobb-user-docs/common-troubleshooting-scenarios/scan-invalid-report.md)

## No Fix Available

* [Supported issue shows no fix](/mobb-user-docs/common-troubleshooting-scenarios/nofix-supported-issue.md)
* [Finding marked irrelevant / false positive](/mobb-user-docs/common-troubleshooting-scenarios/nofix-irrelevant-fp.md)
* [Zero fixes for the whole report](/mobb-user-docs/common-troubleshooting-scenarios/nofix-zero-fixes.md)

## Reports & Findings

* [Severities or counts differ from my scanner](/mobb-user-docs/common-troubleshooting-scenarios/reports-severity-mismatch.md)

## Pull Requests

* [PR creation fails](/mobb-user-docs/common-troubleshooting-scenarios/pr-creation-fails.md)
* [PR stuck "In progress"](/mobb-user-docs/common-troubleshooting-scenarios/pr-stuck-in-progress.md)
* [Auto-PR isn't creating pull requests](/mobb-user-docs/common-troubleshooting-scenarios/pr-auto-pr-not-created.md)
* [Azure DevOps rejects a PR with a long description](/mobb-user-docs/common-troubleshooting-scenarios/pr-ado-description-limit.md)

## Mobb CLI

* [Install blocked by npm registry](/mobb-user-docs/common-troubleshooting-scenarios/cli-internal-registry.md)
* [Blocked by corporate proxy](/mobb-user-docs/common-troubleshooting-scenarios/cli-corporate-proxy.md)
* [A CLI option isn't working as expected](/mobb-user-docs/common-troubleshooting-scenarios/cli-flag-not-working.md)

## Access & Onboarding

* [Can't see any projects](/mobb-user-docs/common-troubleshooting-scenarios/access-cannot-see-projects.md)
* [Getting an API key](/mobb-user-docs/common-troubleshooting-scenarios/access-api-key.md)
* [Using a shared/service account](/mobb-user-docs/common-troubleshooting-scenarios/access-service-account.md)
* [Setting up single sign-on (SSO)](/mobb-user-docs/common-troubleshooting-scenarios/access-sso-setup.md)

## Related guides

* [Mobb Broker](/mobb-user-docs/more-info/mobb-broker.md) and [Update Broker Token](/mobb-user-docs/more-info/update-broker-token.md)
* [Mobb CLI Troubleshooting Guide](/mobb-user-docs/getting-started/mobb-cli/troubleshoot.md)
* [Integrating SAST Findings](/mobb-user-docs/integrating-sast-findings.md)
* [Frequently Asked Questions (FAQ)](/mobb-user-docs/more-info/frequently-asked-questions-faq.md)