Access & Onboarding - Using a shared/service account

Symptoms

• You'd rather connect SCMs and run automation under a shared account than a specific person's account.

Likely cause

Personal accounts tie integrations and tokens to one individual, which is fragile when people change roles.

Resolution

1. Have your administrator invite a dedicated user to act as the service account (see User Management).

2. Use that account to create the SCM connections and access tokens your automation needs.

3. Contact [e-mail] if you need help planning the setup.

Still stuck? Contact [e-mail].